The Integrated Ombudsman Scheme 2021 (IOS 2021) is a unified grievance redressal system introduced by RBI to simplify complaint handling across banks, NBFCs, and digital payment entities. This topic is highly important for IIBF Bank Promotion exams, especially for conceptual and case-based questions. Evolution of Ombudsman System Scheme Year Coverage Banking Ombudsman Scheme 2006 Banks … Continue reading IIBF BANK PROMOTIONS EXAM | Integrated Ombudsman Scheme 2021