In this article, we are going to cover the CAIIB Latest Syllabus 2024 of Elective Subjects Retail Banking, Information Technology, and HRM.

After passing the JAIIB exam, which is another flagship course offered by the Indian Institute of Banking and Finance (IIBF), candidates can take the Certified Associate of Indian Institute of Bankers (CAIIB) exam. The objective of the CAIIB is to help people make better decisions by offering advanced data in areas such as Treasury Management, Risk Management, Balance Sheet Management, Credit Management, International Banking, and Economic Analysis.

The CAIIB is one of the most demanding courses for bankers to pass. We promise that if you use our “CAIIB STUDY MATERIAL 2024,” you will pass the CAIIB exam 2024. Before taking the CAIIB Exam, candidates must have completed the JAIIB.

Before moving further with the CAIIB LATEST SYLLABUS OF ELECTIVE PAPERS 2024, we would like to discuss some tips and tricks that would come in handy when you prepare for CAIIB EXAM 2024.

Preparation tips and tricks

The techniques and strategies discussed in this article can greatly aid in studying and preparing for any exam’s curriculum. If used correctly, the aforementioned techniques and strategies can even save students for various tests (CAIIB EXAM 2024) from having to retake a paper at the last minute. We have a variety of things from which you can take help and crack the exam at the last minute.

So, for candidates studying for the examination of Certified Associates of Indian Institute of Bank, we have some pointers or techniques that will help you pass the CAIIB EXAM 2024 in your first attempt!

It is a sure approach to pass the CAIIB EXAM in 2024 attempt and will also assist CAIIB applicants in starting their preparation as the ABM paper is just 2 to 3 weeks away.

Bankers who are yearning for a raise or who want to advance quickly have come to the correct place. Because they have arrived at the proper place if they have been looking for a method to pass the IIBF CAIIB exam. We have the ideal option to assist them in achieving their objective of passing the upcoming CAIIB 2024 Exam. To begin, we recommend that you review the CAIIB exam pattern [Exams 2024], which has been prescribed by IIBF. After getting acclimated to the tips and tricks you should be aware of the Eligibility criteria.


Eligibility Criteria

In order to sit for the CAIIB Exam 2024, the candidate must be a member of the Indian Institute of Banking and Finance IIBF. Before applying for CAIIB, you must pass the JAIIB exam. CAIIB is only open to in-service banking staff. No applicant’s age is a stumbling block.

After Knowing the Eligibility Criteria, get to know about the paper pattern, and choose your Electives. The choice of Electives should be made very carefully as your whole performance depends on it. Select the subjects and then make a proper timetable for your studies and use various time management techniques. 

You should also check out toppers’ stories which are very motivational and will help you to reach your goal and keep you on track for preparations. You can find these videos on our website.

Paper Pattern

The CAIIB Exam 2024 will be held on June 26th, July 3rd, and July 9th, 2024. The exam pattern for CAIIB is provided by the Indian Institute of Banking and Finance (IIBF). The following are the main highlights of the CAIIB Exam 2024:

  • The CAIIB Exam 2024 will only be offered in an online format.
  • The CAIIB Exam 2024 consists of three papers: two mandatory papers (Advanced Bank Management and Bank Financial Management) and one elective paper of the candidate’s choosing.
  • There will be 100 multiple choice questions for 100 points on each of the three papers.
  • Each paper will have a time limit of two hours to finish.
  • The exam paper will be bilingual, meaning it will be written in both English and Hindi.
  • The CAIIB Exam does not have any negative markings.

CAIIB Latest Electives Syllabus and Pattern 2024

An optional paper is included in the CAIIB Latest Syllabus 2024. Aspirants must make their own decision and select an elective paper from the available possibilities. The many elective papers that a candidate might choose from based on their interests are listed below. The many Elective Papers, as well as their modules, are described in this section.

CAIIB Latest Syllabus 2024 for Information Technology 

Module – A: Information Technology Overview

  • Packaged software, custom-built software, and so on are examples of application software. Networks of computers.
  • The Impact of Information Technology on Banking: The Changing Financial Environment and Information Technology as a Strategic Response Software (S/ W) – Hardware (H/ W)
  • Operating Systems (Desktop OS/Server OS) are examples of system software. UNIX/Windows (Desktop/Server) (H. P. Unix, Sun Solaris, Linux, IBM AIX). Computer Languages: 1st Generation (Assembly), 2nd Generation (FORTRAN, ALGOL, COBOL), 3rd Generation (C, C++, C#, and JAVA, among others), 4th Generation (Clipper, Power Builder, SQL, among others), and 5th Generation Languages (Clipper, Power Builder, SQL, among others) (Logic Programming Languages) Relational Database Management Systems and Database Management Systems (Oracle10g, MS SQL-2005, MySQL) Servers for applications (Oracle 10AS, Bea Weblogic, WebShare ) Servers for the Internet (IIS, Apache, etc.) Browsers (internet browsers) (IE 7.0, Firefox, etc.)
  • Network equipment: Cables (BNC, Twisted Pair, Fibre Optics), Connectors, I/Os, Patch Panels, Jack Panels, and Network Racks are all examples of network equipment.
  • Data communication: CLL, Leased Lines, MPLS, VPNs, NS, ISDN, Satellite Links, WiFi and, Wi-Max are all examples of data communication.
  • Computer Networks: Network Layers, Topologies, Protocols, IP Address. 
  • Equipment and Data Communication: LAN, WAN, VLAN, Intranet, Extranet, Internet, IPS

System and Design (Module B)

  • Design and Analysis of Systems Entity Relationships, Generic Data Modelling, and Semantic Data Modelling are all types of data modelling. The process of normalizing (from 1st to 3rd and BCNF, 4th & 5th level of normalisation).
  • Tools for data warehousing and data mining DSS, EIS, GDSS, Groupware, and Multimedia are examples of MIS and Organization Support Systems.
  • Expert Systems, Artificial Neural Networks (ANN), Grid Computing, Virtualization, and Consolidation are all examples of business intelligence.
  • Tools for data warehousing and data mining DSS, EIS, GDSS, Groupware, and Multimedia are examples of MIS and Organization Support Systems.
  • Expert Systems, Artificial Neural Networks (ANN), Grid Computing, Virtualization, and Consolidation are all examples of business intelligence.

Application in Banking (Module C)

  • Data Downloads/ Uploads, Bandwidths, Data Centre, Data Storage Devices, Data Backups/ Restoration, Disaster Recovery Centre – Centralised Banking System – Core Banking System/ System Administration, Database Administration, Application Server, and Application Administration, Network Administration, Domains, ISPS, Hosting, Data Downloads/ Uploads, Bandwidths, Data Centre, Data Storage Devices, Data Backups/ Restoration, Disaster Recovery Centre
  • Secure Electronic Transfer (SET), Payment Gateways (Credit/Debit cards), Payment Authentication, and other aspects of e-commerce.
  • CCA, CA, RA, Non-repudiation of Origin, Non-repudiation of Receipt, Digital Certificate, Digital Signature Service – Level Contract
  • ATMs, EFTPOS, Phone Banking, Internet Banking, SMS Banking, Mobile Banking, Credit/ Debit Cards, Smart Cards, E-Mails, and SMS Alerts are examples of delivery channels.

Security, Control, and Guidelines (Module D)

  • Service Level Management Practices in IT Service Delivery & Support Workload scheduling, network services management, and preventive maintenance are all examples of operations management. Processes, methods, and approaches for monitoring system performance Hardware, software, and database functionality. RFP, system specs, and service level agreements (SLAs) drafting Planning and monitoring of capacity, Change management processes/scheduled, emergency in production system configuration, patching, releases, and so on Practices for the incident and problem management, Fault tolerance, single point of failure elimination, and clustering are examples of system resiliency tools and strategies.
  • •Physical (insiders/outsiders) • Viruses, Worms, Trojan horses, Malware, Software bombs, Phishing, Spoofing, Spamming, denial of service attacks, and other threats to information systems Information Security Measures, Policies, and Controls, ISO, 17799, BS7799, IS4477, IS Audit, BCP/ DRP, IT Act 2000, Basel Guidelines for E-banking, and Various RBI Committee Reports on Information Systems


While you go through the previous year’s ar questions, also take a look at the abbreviation below with respect to various modules of the CAIIB IT Exam!

MICR: Magnetic Ink Character Recognition

FMI: Financial Market Infrastructure

CTS: Cheque Truncation System

NEFT: National Electronic Fund Transfer

ICS: Image-Based Clearing System

EMV: Europay MasterCard Visa

ACS: Automated Clearing System

DNS: Designated Net Settlement System

DVP: Delivery vs Payments

OCR: Optical Character Recognition

UPI: Unified Payment Interface

PVP: Payment Vs Payments

SSS: Securities Settlement Systems

NG RTGS: New Generation RTGS

CPSS IOS CO: Committee on Payment and Settlement Systems and The International Organisation of Securities Commission

AICC: Aviation Industry CBT Committee

BHIM: Bharat Interface for Money

UPI: Unified Payments for Interface

VPA: Virtual Payments Address

EDI: Electronic Data Interchange

ATM: Automated Teller Machine

USSD: Unstructured Supplementary Service Data

RTGS: Real Time Gross Settlement

SFMS: Structured Financial Messaging System

CFMS: Centralised Fund Management System

API: Application Program Interface

NACH: National Automated Clearing House

NUUP: National Unified USSD platform

CVV: Card Verification Value

CSC: Card Security Code

NPCI: National Payments Corporation of India

PoS: Point of Sale

SSL: Secure Socket Layer

SET: Secure Electronic Transaction

SCORM: sharable content object reference model

LMS: Learning Management System

IEEE: Institute of Electrical and Electronics Engineers

IMS: Instructional Management Systems

LTI: Learning Tool Interoperability

ADL: Advanced Distributed Learning


CAIIB Latest Syllabus 2024 for Retail Banking

Module A: Introduction to Retail Banking Paper 

  • History and definition, as well as the significance it plays in bank operations The distinction between Retail and Corporate/ Wholesale Banking in terms of the applicability of retailing concepts.
  • You’ll learn everything there is to know about retail banking. You’ll learn about retail banking’s history and definition, its role in bank operations, the applicability of various retailing principles, the differences between retail, wholesale, and corporate banking, and more. You’ll also learn about IRA basis and deposit basis.

Module B: Retail Products

  • Retail products overview: Customer needs, product development process, Liabilities and Assets Products/ Description of Liability Products, Description of Asset Products, the Retail Loan Approval Process, credit scoring.
  • Personal loans: Eligibility, Purpose, Amounts, Security, Disbursement, Moratorium, Prepayment issues, Repayments/Collection, Personal Loans Loans for Education Eligibility, Purpose, Amounts, Security, Disbursement, Moratorium, Prepayment issues, and Repayments are all important factors to consider.
  • Home Loans- Eligibility, Purpose, Amounts, Margin Requirements, Pre-Payment Issues, Security, Disbursement, Moratorium, and Repayments or Collection for Home Loans
  • Credit/ Debit Cards – Eligibility, Purpose, Amounts, Margin, Security, Using the Cards Process, Billing Cycle, Credit Points, Other Products/ Remittances/ Funds Transfer.
  • Eligibility, Purpose, Amounts, Margin, Security, Disbursement, Moratorium, Prepayment issues, Repayments/ Collection – Auto/ Vehicle Loans

MODULE C: Retail Product Marketing and Sales, MIS & Accounting

  • Strategies for Retail: This unit explains retail strategies such as tie-ups with institutions for personal loans, credit cards, and educational loans, with OEMs/Authorised Dealers for auto or vehicle loans, and with Builders or Developers for home loans.
  • Channels of Distribution: Branches, Extension counters, Automatic Teller Machines, Point of Sale, Internet Banking, Mobile Banking, and other channels are included in this unit.
  • The Selling Process in Retail Products and How Direct Selling Agents Work: This unit discusses the Selling Process in Retail Products and how Direct Selling Agents go about their jobs.
  • Customer Relationship Management (CRM): It is a term that refers to the management of customer relationships. This topic discusses the role of customer relationship management and its impact, as well as the stages involved in the customer relationship management process.

MODULE D: Other challenges relating to securitization in retail banking and mortgage-backed securities

  • Retailing trends include Retailing current trends, new products such as insurance, Demat services, property services, online or phone banking, reverse mortgage, investment advising and wealth management, e-growth, banking’s cross-selling potential, and so on.
  • Banking on the Internet: This area covers a wide range of digital banking products, including cards, EMV technology, ATMs, Cash Deposit Machines, Internet Banking, Mobile Banking, Cash Recyclers, PoS Terminals, Branchless Banking, Payment Systems, Digital Banking Marketing, and New Developments in Digital Banking.

Important topic list for retail banking Exam 2024

Auto or Vehicle Loans


Introduction of Retail Banking

EMI Computation [mthly, Qtrly]

Bond Investment, YTM

Credit or Debit Cards

Retail Strategies

The technology of Retail Banking

Customer Relationship Management

Depreciation (WDV, SLM)

Securitization & Mortgage-backed securities

Educational Loan

Personal Loans

Home Loans

Housing Loan

Lok Adalat forums

Non-Performing Assets

Remittances or Funds Transfer


Working Capital Advance


CAIIB Latest Syllabus 2024 for Human Resource Management 

Module A: Human Resource Management

  • Fundamentals of HRM; Importance of Human Capital, Transformation Management, New Insights into HR Management and Contemporary Issues, Concepts, Policies, and Practices Structure and Functions, Policies and Practices, and the Relationship Between HRM and HRD, HRD professional’s role, In India, HRM is advancing.
  • Organisational Change and Development: Role of the Change Agent, Conditions for Optimal Success, and Managing Change.
  • In banks, there is a need for a Knowledge Management Officer. HRM and Information Technology, Information and Database Management, Role in Banks Manuals, and work cards are being prepared and updated. Connections to Educational Institutions.
  • HRM in Banks: The Human Resources Department’s Traditional Role in Banks, HR department’s expectations, New initiatives clash with work culture and capacity. Banks are confronting major HRM challenges. Challenges in core banking and human resources

Building an HR Strategy (Module B)

  • Strategy formulation and implementation: A specific HR strategy is required. Creating a plan that connects to the organisation, aligning HR systems with the decision framework, and so on. Relationship between the organisation’s long-term strategic success and performance The CEO’s, Executive Team’s, and Line Managers’ Roles in Strategy Execution HRD Audit, HRD Effectiveness, Succession Planning Banks’ best HR practices.
  • Performance Appraisal System, Role of PAS, Emerging Trends, 360-degree performance appraisal, Appraisal vs Feedback, Competency Mapping, Key Performance Areas, Performance Management and Appraisal Systems: Performance Appraisal System, Role of PAS, Emerging Trends, 360-degree performance appraisal, Appraisal vs Feedback, Competency Mapping, Key Performance Areas (KPA).
  • Recruitment, selection, placement, and promotion are all aspects of manpower planning. Recruitment vs. Outsourcing: Outsourcing Concept and Feasibility, Benefits, Drawbacks, and Constraints Compensation; incentive system based on production; attrition management.
  • Organisational Communication: Communication Barriers and Steps for Effective Organisational Communication

Motivation, Training, and Skill Development (Module C)

  • Attitude development, the role of training, and the influence of training are all topics covered in training and development. Planning and Counselling for a Career Path, Banking is undergoing a transformation. Bank Education’s Future, Identifying Training Requirements
  • Learning and Teaching, Learning Processes, Employee Behaviour, Theories of Motivation and their Practical Implications, Motivational Strategies, Reward and Incentive Schemes, Job Enrichment, and Job Rotation are all examples of human implications of organisations. Techniques and initiatives for employee development.
  • Training Methodology; Training Subject Matters, Training Infrastructure in Banks, Training Outsourcing, On-the-Job Training Due to manpower restrictions, friction between training and operations must be managed. Communication and soft skills development Using e-learning, virtual learning, and self-directed learning to develop competencies. Impact and measurement of training.

Personnel Management and Industrial Relations (Module D)

  • Workers’ Participation in Management, Experience of Employee Participation in the Indian banking industry.
  • Personnel functions; legal aspects of personnel functions, trade unionism, and Industrial Relations; Personnel functions; Personne Collective Bargaining Concepts in the Indian Banking Industry, Industrial Relations, and Negotiations Employee Welfare; Policies and Schemes; Bipartite Settlements in Banking
  • Grievance Redress and Discipline; Mechanisms and Processes, Discipline Management, including Domestic Enquiry, Role of Management and Functions, Conflict Management and Resolution, Frauds in Banks, Risks Associated with Financial Powers Delegation; Precautions and Controls, Need for a Vigilance Department in Banks, Diversity and Gender Issues, Dealing with Sexual Harassment Cases.

After discussing the syllabus of HUMAN RESOURCE MANAGEMENT, we would like to provide you with a list of important questions that have high chances of coming in your exams.


List of important questions in Human Resource Management

  • What are the best practices in change management?
  • What does the term “organic structure organisation” mean?
  • What are the various leadership styles?
  • What are John P Kotter’s steps for bringing change to a successful conclusion?
  • What do the terms “norming” and “performing” (group development phases) mean?
  • What are the primary criteria that contribute to a successful change implementation within an organisation?
  • In the process of human resource planning, what actions are engaged in the forecasting activity?
  • What are the different kinds of knowledge?
  • How many different kinds of motivation have been identified?
  • What are online discussion forums, online conferencing, and communities of practice as management tools?
  • Employees and managers can be grouped into what categories?
  • How many basic desires are there, according to Steven Reiss’ motivation theory?
  • What are the qualities of the training that the new generation receives?
  • In the theory of need hierarchy, what is the lowest need?
  • What is your definition of motivation?
  • What are the components of hygienic factors?
  • What factors influence goal efficiency? (Difficulty, specificity, and proximity)

For preparation of CAIIB EXAM 2024, we provide you with an excellent study material that will not only help you revise the whole syllabus in a very short time but will also make the concepts clear.



IIBF LEARNING CENTER will give you notes for all the ELECTIVES to help you study for CAIIB EXAM 2024. The IIBF provides CAIIB applicants with materials and tools to help them pass the exams. Use these CAIIB study aids and brief notes to gain conceptual knowledge. These notes will assist you in quickly covering the full CAIIB EXAM 2024 syllabus while also clarifying the topics. The notes you receive are written in accordance with the CAIIB Latest SYLLABUS 2024.

We offer a variety of study options for you to choose from

  • The most up-to-date knowledge and changes in the CAIIB exam are featured in the most recent videos.
  • Videos, question banks, and pdfs are all readily available whenever you need them.
  • CASE STUDIES: There are 110+ new and updated case study videos for all of CAIIB’s EXAMs to date.
  • It has been determined to follow the current fashion trend.
  • All three courses, ABM, BFM, and RETAIL BANKING, have chapter-by-chapter questions, including questions from the previous year and memory recall.
  • CAIIB CLASSES 2024 provides notes in the form of words for your convenience.
  • Additionally, we provide exclusive study tips and tactics from previous year’s toppers.
  • You can take CAIIB practice tests up to five times, compare your scores, and use them to finish exams quickly so you can do better on the real thing.
  • Only Hindi language lessons are available at our IIBF LEARNING CENTER.
  • The syllabus for ABM, BFM, and RETAIL BANKING, as well as information technology and risk management, has been updated for CAIIB EXAM 2024.
  • We have the best tutors with over 900 hours of expertise and insight.
  • CAIIB 2024 STUDY MATERIAL has been prepared from the previous year’s CAIIB EXAMS as well as other sources.
  • CAIIB STUDY MATERIAL is available on our apps in the form of epdfs. For Android users we have 2 apps: Learning sessions pro and IIBF LEARNING CENTER and for iOS users we have ‘My institute app.’ (use code : gegkt).

We hope signing up for our classes would help you out with the preparation of CAIIB EXAM 2024.

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