In the modern banking world, Ethics at Workplace has become one of the most important aspects of the JAIIB PPB Module D. This article – Ethics at Workplace Questions Part 2 – covers practical and scenario-based concepts that every banker must understand.
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1. Ethical Manual & Its Insufficiency
Even when a bank has a formal Code of Ethics or manual, it can still fail if not implemented effectively. This section discusses how to identify insufficiency and propose improvements.
- A manual is a foundation but requires leadership commitment and regular training.
- Without monitoring or accountability, it stays only on paper.
- To improve: review periodically, organize ethics workshops, and include KPIs for ethical conduct.
Exam Tip: Structure answers with: Identify → Analyse → Recommend → Apply in Banking Context.
2. Leadership Influence Over Manuals
Leaders shape the ethical environment. If they ignore the manual, employees will too.
- Ethical leadership = example-setting + transparency + accountability.
- Include ethics in leadership appraisal and reward honesty.
- Encourage whistleblowing without fear.
3. Conversations on Ethics
Ethics must become part of daily conversation, not just compliance sessions.
- Conduct branch-level ethics meetings and scenario discussions.
- Discuss issues like client pressure, sales targets, and gift policies.
- Promotes openness and strengthens engagement.
Exam Tip: Mention both methods (meetings, case studies) and outcomes (transparency, trust).
4. Third-Party Compliance & Location Restrictions
When banks outsource services, ethics must extend beyond employees to third parties.
- Risks include data misuse, weak supervision, and non-compliance at remote sites.
- Include ethics clauses in contracts, conduct audits, and train third-party staff.
- Review partner ethics and performance regularly.
5. Definition of Work Ethics (Subordinates vs Superiors)
Both subordinates and superiors play crucial roles in maintaining ethical discipline.
| Role | Key Ethical Expectation | Example |
|---|---|---|
| Superior | Lead by example, fairness, and accountability | Manager must ensure transparent loan approval |
| Subordinate | Obedience with integrity and courage to report wrongdoing | Staff escalating unethical behaviour to management |
6. Inherent vs Teachable Ethics
Are ethics innate or can they be taught?
- Some values are inherited from upbringing (inherent).
- But training and mentorship can shape ethical thinking (teachable).
- In banking, combine both—hire for integrity, train for conduct.
7. Internal Conflict & Engagement
Conflicts occur when personal values clash with organizational goals.
- Typical causes: sales pressure, time stress, unequal workload.
- Impact: disengagement, shortcuts, or policy violations.
- Remedy: open communication, fairness, and stress management programs.
Exam Tip: Write both cause–effect–solution to gain marks.
Ethics at Workplace – Questions (Part 1) | JAIIB PPB Module D
8. Employee Retention Strategy & HRM Framework
Ethical workplaces retain employees not through salary, but through respect and fairness.
- HR must go beyond compensation—train, mentor, and reward ethical behaviour.
- Build a framework: Recruitment → Training → Monitoring → Recognition → Growth.
- Recognize ethical performance during promotions.
9. Environment, Ethics & Governance (EEG)
Modern banking ethics connect deeply with ESG (Environmental, Social, Governance) principles.
- Governance ensures oversight and ethical management.
- Environmental ethics ensure sustainable, transparent lending practices.
- All three – Environment, Ethics, and Governance – uphold reputation and trust.
Exam Tip: Relate EEG to bank’s sustainability and stakeholder trust.
10. Wrong Factors: Background & Commute
Even external conditions can affect ethics.
- Financial stress, long commute, or remote posting can lead to errors or shortcuts.
- Banks should identify these factors and provide flexible policies, rotation, or assistance.
- Regular audits and motivation programs reduce ethical fatigue.
Conclusion
Ethics at Workplace isn’t a theoretical chapter — it’s the backbone of professional trust and reputation in banking. Understanding these 10 pillars ensures not only exam success but long-term credibility in your career.
Now continue your learning:
- Watch the full Ethics at Workplace Questions Part 2 video.
- Download the detailed PDF file for revision.
- Join the JAIIB PPB Full Course for mock tests and live sessions.
