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IIBF CAIIB RETAIL BANKING MOCK TESTS 2022

IIBF CAIIB RETAIL BANKING MOCK TESTS 2022

RETAIL BANKING MOCK TESTS:- As the CAIIB December 2021 Exams are getting closer (they are going to start from the January end of next year) you might be looking for the material to study for CAIIB’s elective paper i.e Retail Banking.

We, at Learning Sessions, always tries to make sure that every candidate who comes looking for any material or content on any IIBF exam, receives the best & right material so that they can prepare for their exams or subjects well in advance.

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As there is still enough time left in the hands of the bankers preparing for CAIIB 2021-2022 attempt, they can solve the questions provided below to test their understanding on the elective subject of retail.

You can even download the pdf file (you can download the pdf file from the link given at the last of this article) of the below provided questions on Retail Banking to test your knowledge later on if you are still doing the revision.

This is the time for candidates preparing for CAIIB to gear up the preparations to get closer to passing this exam.

Learning sessions down here provides you some questions on the elective subject i.e. retail banking.

Important Topic:- IIBF CAIIB RETAIL BANKING SYLLABUS 2022

Try to solve the given mock test of RETAIL BANKING within 10 Minutes & then, can check the answers from the answer key provided at the last of this article!!

Complete this test sincerely & DO NOT look up the answers until & unless you have marked your answers!!

RETAIL BANKING – CAIIB 2022 MOCK TEST

No. QUESTION
1 In the retail banking’s liability products what are different value propositions?

(a) ATMs or Debit cards or Credit Cards or Multicity cheques that are built in with savings Account

(b) Internet banking, phone banking, mobile banking tagging the group insurance products to life and non-life, money sweep facilities from savings to fixed deposits.

(c) Both (a) & (b)

(d) Auto-overdraft facility only

2 Discuss the measures that are required to enhance the service quality in bank services with regard to savings deposits?

(a) Need to improve the dress code of the branch staff

(b) Need to improve transaction time at every branch and to enhance, adequate no. of channels in addressing customers’ needs

(c) Need to improve the faces of persons who operates computers i.e who should be young (below 30 years of age and not above)

(d) Both (a) & (b)

3 To fulfil the physiological needs, the retail banking covers which of the following kinds of services?

(a) Core savings accounts, personal accident cover or housing loans

(b) Recurring + fixed deposits, life insurance policies, & tax planning

(c) Consumer Loans, Personal Loans, Home Loans & Auto Loans etc

(d) Insurance Cover, retail gold coins, health policies & some mutual fund schemes

4 There is actual products development example in PS8S in recent years called deposit-cum-credit linked products for women especially, what are its features?

(a) Opening of a recurring deposit a/c (RD) and availing loan in the fixed multiples of R.D A/c instalment

(b) Opening of a fixed deposit account for 3 years and availing loan in fixed multiples of that FDR

(c) Opening of a savings bank a/c with a balance of Rs. 1000.00 and availing a loan of Rs. 5000.00 which will be repayable in 30 monthly instalments

(d) Open any deposit account & then after 3 months avail loan as per women’s husband’s monthly salary or income.

5 What are the eligibility norms for availing housing loan?

(a) An Individual or a group of individuals or members of residential co-op. society

(b) Person(s) should not be enjoying credit facility elsewhere and should not be defaulter in any other credit facility

(c) Should have regular income either from salary or business. Salaried class should have a minimum of 3 years of confirmed service & Applicant’s age should be less than 55-60 years at the time of application of loan

(d) All of the above

6 Bank’s recovery staff and debt recovery agents have to follow certain guidelines in the recovery process which is/are _____.

(a) Borrowers are required to be contracted by telephone at their place of residence or place of business during 7 am to 9 am only excluding hours that are requested by borrowers not to make calls

(b) Privacy of borrowers are required to be respected & while personally visiting at their residence or office discussion & demand of recovery should not be in the presence of other persons

(c)Identification and authority to collect EMIs should lie with the DRA

(d) All of the above

7 Which of the following are the Salient features of credit cards?

(a) They get accepted globally through affiliation with visa, master, amex cards,  that are issued with credit, upto an upper limit or regular billing cycle and billing date or personal accident insurance cover is also available to customer with them.

(b)Rewards points are also awarded to the cardholder having classes of silver, gold, platinum, titanium and reward points are redeemable, cash book offer between 2%-10% but there remains a ceiling, availability of an add-on facility, liability for card holder in case of loss of cards is limited to Rs.1000.00

(c) Both (a) + (b)

(d) Some features of (a) and some of (b) only

8 Which of the following transactions can be carried out by RTGS?

(a) Inter-bank transactions, delivery vs. payment transactions, & customer payment transactions

(b) Inter-bank transactions, customer payment transactions & securities settlement transactions

(c) Customer payment transactions and delivery vs payment transactions

(d) Customer payment transactions

9 Physical evidence is one of the fundamental ingredients in effective retail banking in banks, Define how:

(a) Developing tangibility in the intangibility concept

(b) Developing an efficient support-services such as ATM card, Debit card, personalised cheque book

(c) Presence of employees in the bank branch

(d) Both (a) + (b)

10 What is the procedure for registration for mobile banking services?

(a) Customer has to insert his/her credit card and enter the PIN number or select others menu option and select “mobile payment” on screen and select “unmobile” and then select registration or give mobile no. and confirm for registration

(b) Customer to insert debit-card and enter the debit card PIN number while the rest as in (a) above

(c) Customer to insert ATM card, and enter the PIN number while the rest is as in (a) above

(d) Customer to insert Smart card and enter the PIN number while the rest is as in (a) above

Important Topic:- CAIIB RETAIL BANKING STUDY MATERIAL

ANSWER KEY
1 c 6 d
2 b 7 c
3 a 8 a
4 a 9 d
5 d 10 a

 

Read Also:- Retail Banking Short Notes for CAIIB – Part 2

FREE MOCK TEST FOR CAIIB RETAIL BANKING

You can also solve the online free mock tests on RETAIL BANKING as well as other subjects of CAIIB that are available on Learning Sessions website by signing up on the website of Learning Sessions. There are a total of 4 FREE Mock tests on the elective subject of RETAIL BANKING is available when you sign up.

To access the Free Mock tests visit this link for RETAIL BANKING Mock TEST.

 

You can download the PDF file of the above given Mock Test by hitting here.

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